Billing terms.
How payment works, what your price includes, and how studio orders are invoiced.
Accepted payment
Visa, Mastercard, American Express, Discover, Google Pay, PayPal, and Klarna. All prices are listed and charged in US dollars.
When you are charged
Your payment method is charged in full at checkout. Because every reformer is custom built, production is scheduled against confirmed, paid orders.
Klarna installment options are available at checkout where eligible. Your agreement with Klarna governs installment timing.
What your price includes
The listed price includes your equipment and free white glove delivery within the 48 contiguous United States. Applicable sales tax is calculated at checkout.
Studio and multi-unit orders
For studio partnerships and multi-unit orders we also accept ACH transfer and bank wire, and net terms are available for qualifying studios.
Invoiced studio orders require a 50 percent deposit to begin production, with the remaining balance due before shipment. Deposits are non-refundable once production begins.
To arrange invoice-based payment, email hello@oshun-studios.com or call +1 (332) 877 4477.
Cancellations and refunds
Orders may be cancelled for a full refund within 24 hours of purchase, before production begins. After that, orders are final sale.
Full details, including our damaged and defective replacement process, are in our Returns and Refund Policy.
Payment security
Payments are processed by our secure, encrypted payment gateway. Your full payment details are never stored on our servers.
Questions and disputes
If you believe there is an error with a charge, contact us before initiating a dispute with your bank. We respond to billing questions within two business days and resolve legitimate errors promptly.
The rest of the terms.
Every policy states the same thing: custom built to order, 8 to 12 weeks, freight delivery included, final sale with free cancellation inside 24 hours.
8735 Dunwoody Place STE R, Atlanta, GA 30350, USA
Monday to Friday, 9 AM to 5 PM Eastern
