Warranty

Bespoke Pilates Reformer or Cadillac: (Oshun Studios)


Here at Oshun Studios, we ensure a product quality guarantee because we want to assure customer satisfaction.

　　Limited Product Warranty Oshun Studios warrants to its customers, the original purchaser, that its products are free from Manufacturing Defects (workmanship and/or material). “Manufacturing Defects" as used in this warranty is defined as - imperfections which impair the utility of the product or affect the structural integrity of the product. This limited warranty is 10 years.

　　Upon receipt of the product the customer must inspect the product thoroughly prior to use, and any Manufacturing Defects should be noted and reported no later than seven days of receiving the product. If a Manufacturing Defect is found during normal use, Oshun Studios should be notified within the covered warranty period as to the nature of the defect, along with a proof of purchase. Customer must also provide photographs of the defect (at customer’s expense) in order for Oshun Studios to determine the extent of the defect and the most efficient resolution.

　　If replacement is required in accordance with this warranty and the defective material or product has been discontinued or unavailable, Oshun Studios reserves the right to select and supply similar merchandise of like value or offer full credit for the merchandise; otherwise the same material or product will be supplied for replacement purposes.

　　WARRANTY IS VOID FOR ANY OF THE FOLLOWING CONDITIONS:

　　1. Normal wear and tear (fading of fabrics/upholstery material is considered normal wear and tear).

　　2. Improper maintenance or improper use of product.

　　3. Any product modifications by dealer, consumer, or other 3rd parties

　　4. Minor variations or differences between website images and product received.

　　5. Furniture used for non-residential purposes (i.e industrial, commercial, institutional, or rental use).

　　6. Damage incurred during transportation. (If shipping damage is discovered, you must contact hello@oshun-studios.com within 48 hours of receipt of the product or this warranty will be void).

　　7. Damage incurred during assembling or maintenance.

　　8. Damage incurred by acts of God, accidents or abuse.

　　This warranty is made SOLELY TO THE INITIAL PURCHASER of the product and is NON-TRANSFERABLE under any circumstances. It is the purchaser's responsibility to contact Oshun Studios with a warranty claim. We advise all purchasers to retain invoices for a minimum of one year for warranty purposes. This warranty supersedes and replaces all implied warranties of merchantability and use for particular purpose. No representative, employee, or agent of Oshun Studios or any other person is authorized to assume for Oshun Studios any additional liability or responsibility in connection with Oshun Studios products except as described above. In no event shall Oshun Studios be liable for indirect, consequential or incidental damages of any kind.

MERRITHEW™

2 Years Equipment Limited Warranty

Merrithew warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective on the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period.

Note:

  • It is the purchaser’s responsibility to notify Merrithew of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, Merrithew will be able to contact you immediately.

Elina Pilates

Guarantee and Maintenance

Elina Pilates provides a safe and robust machine, backed by the following warranties:

  • Structure: 10-year warranty
  • Other Parts: 2-year warranty

Spare Parts: Elina Pilates machines are made of high-quality materials that give them great longevity. In the event that any parts need to be replaced, rest assured that they are built to last and maintain the integrity of your equipment.

For any warranty claims or maintenance inquiries, please contact our customer service team.