10 Year Structural Warranty
Frame and footbar. Moving parts and upholstery: 12 months. Consumables are excluded from the warranty; studio partners receive lifetime spring replacement.
The Oshun Standard
Four guarantees. In writing.
Every reformer we ship carries the same coverage, whether it is one unit for a home or twelve for a studio floor.
White Glove Delivery
Freight delivery with liftgate, placement in your room of choice, unpacking, and packaging removal. Included with every order. Arrives 95 percent assembled.
12 Month Component Warranty
Moving parts and upholstery covered for 12 months from delivery.
Damage Replaced Free
Reported within 5 days of delivery, we replace parts or the unit.
What Is Covered
Coverage, in detail.
Frame and Footbar
10 years
Frame structure, footbar, mounting mechanism, structural hardware. All models, Oak and Maple, Classic and Tower.
Moving Parts
12 months
Carriage wheels and bearings, rail bearings, pulleys, rope mechanisms, headrest adjustment.
Upholstery and Leather
12 months
Manufacturing defects in pads, foam, peeling, cracking, delamination under normal use.
Springs are consumables and sit outside the standard warranty. Studio partners receive lifetime spring replacement, parts and shipping covered: see Lifetime Spring Replacement below.
STUDIO PARTNER BENEFIT
Lifetime Spring Replacement
Studio partners. Parts and shipping covered.
Studio partners are studios that order three or more units.
Filing a Claim
How coverage works.
01
Email hello@oshun-studios.com
Include a description of the issue, photos from multiple angles, and your proof of purchase.
02
We evaluate fast
We review the claim and confirm the resolution promptly, without the runaround.
03
Replacement at no cost
For validated claims. If a part has been discontinued we supply equal value or full credit.
Arrived damaged? Contact us immediately and we replace damaged components at no cost.
The Fine Print
Terms and exclusions.
What is not covered
The following items are consumables that naturally degrade through use and are excluded from the warranty:
- Springs
- Straps and ropes
- Loops, handles, and fuzzies
- Protective pads and covers
- Sitting box
Springs are the exception for studio partners, who receive lifetime spring replacement with parts and shipping covered.
Warranty exclusions
This warranty does not cover:
- Normal wear and tear, including fading, scratches, dents, and gradual performance decline from regular use.
- Damage resulting from misuse, abuse, neglect, or failure to follow the product manual.
- Unauthorized modification, disassembly, or repair by anyone not approved by Oshun Studios.
- Damage caused by improper storage, including exposure to extreme temperatures, excessive humidity, direct sunlight, or corrosive environments.
- Damage incurred during final setup performed by the customer or a third party.
- Accidental damage, and damage from floods, fire, storms, or other events outside anyone's control.
- Minor cosmetic variations between website images and product received.
- Failure to provide valid proof of purchase.
- Printed logos and graphics on upholstery: fading, wear, or peeling that develops through use and cleaning. A reformer mat over the printed carriage is required. Print defects present at delivery are replaced under Damage Replaced Free.
Terms and conditions
- Warranty start date: Date of delivery confirmation.
- Original purchaser only: This warranty is non-transferable under any circumstances.
- No warranty reset: Replacement parts or repairs do not extend or restart coverage. The original delivery date applies.
- Proof of purchase: We advise all purchasers to retain invoices for warranty purposes.
- Limitation of liability: This warranty supersedes and replaces all implied warranties of merchantability and fitness for a particular purpose. In no event shall Oshun Studios be liable for indirect, consequential, or incidental damages of any kind. No representative, employee, or agent of Oshun Studios is authorized to assume additional liability beyond what is described above.
