Oshun Studios equipment and accessories are built to order. Production and preparation take 6 to 9 weeks; delivery then takes 10 to 14 business days. Total estimated arrival is 8 to 12 weeks from order confirmation.

1. Where we deliver

All import duties, customs clearance and delivery charges are included in the listed price. U.S. customers will not receive a separate import bill. Applicable sales tax is calculated at checkout.

 Free delivery within the 50 U.S. states and Washington, D.C. Alaska and Hawaii receive the same free delivery and estimated timing. We do not currently ship to U.S. territories, military APO/FPO/DPO addresses, or internationally.

2. How your order progresses

Equipment is made to order through our international manufacturing partners and delivered to your U.S. address. Our registered-agent address is for correspondence only and is not a dispatch warehouse.

 Your order enters production shortly after confirmation. We notify you by email when production begins and again when your equipment is ready for freight. Estimated timelines are estimates, not guarantees; if your order runs beyond the estimated window, we will notify you by email with an updated timeline.

3. White glove delivery, included

 Your equipment ships by LTL freight with white glove service, included at no charge. The carrier will contact you to schedule a delivery appointment, bring your equipment into the room of your choice, complete the full setup, and remove all packaging. Someone 18 or older must be present to receive and sign for the delivery.

4. Receiving your delivery

 Inspect your delivery before signing and note any visible damage on the delivery receipt. Accept the delivery; do not refuse it. If anything arrives damaged or defective, contact hello@oshun-studios.com within 5 days of delivery with photos, and we will replace the affected parts or the entire unit at no cost to you. Full details are in our Returns and Refund Policy.

For validated claims, we provide replacement parts or a replacement item at no cost, without requiring return of the damaged or defective item. Your existing warranty coverage remains unchanged.

5. Address changes

 Email hello@oshun-studios.com as early as possible if your delivery address changes. Address changes are free before freight pickup; after pickup, carrier rerouting fees may apply.

6. Accessories

Accessories may be purchased on their own or with an equipment order. Standalone accessory orders ship by parcel delivery at no charge within the 50 U.S. states and Washington, D.C. Estimated arrival is 8 to 12 weeks from order confirmation. White glove delivery applies to eligible equipment deliveries; standalone accessory parcels do not include room placement, unpacking or packaging removal.

Contact

 Oshun Studios LLC
Email: hello@oshun-studios.com · Phone: +1 (332) 877-4477
Registered-agent mailing address: 8735 Dunwoody Place STE R, Atlanta, GA 30350, USA
Business hours: Monday-Friday, 9 AM-5 PM ET