Change your mind fast,
and we'll move just as fast.
You can cancel any order — in full or in part — free of charge within 24 hours of placing it, no restocking fee, no questions that hold up your refund. Need to change a color or wood finish instead of canceling? You have a longer window for that. Here's exactly how each of these works.
Restocking Fee None, when the request is made inside that 24-hour window.
Where to Send It hello@oshun-studios.com
+1 (332) 877-4477
Registered Office Oshun Studios LLC
8735 Dunwoody Place STE R
Atlanta, GA 30350, USA
One clear window to cancel, a separate window to change your mind on finish.
Every order placed with Oshun Studios LLC can be canceled — the whole order, or specific units within it — free of charge, within 24 hours of the order confirmation email. No restocking fee applies inside this window.
Separately, if you want to keep the order but change a color, upholstery, or wood specification, you have a longer window — 48 hours — to request that change before it locks in for production. This is not a cancellation, so it does not affect your order total or your refund rights.
Once the 24-hour cancellation window closes, the order moves into production and is treated as final sale, with one exception: items that arrive damaged or defective are always handled under our Return & Refund Policy.
Four steps, from your request to your refund confirmation.
You submit the request
Email or call within 24 hours of your order confirmation, telling us whether it's the full order or specific units.
We confirm scope & reason
We confirm exactly what's being canceled and ask a quick reason code — for our own feedback, never to slow down your refund.
Refund is initiated
We initiate the refund to your original payment method the same business day the cancellation is confirmed.
You get a confirmation
You receive an email with your refund reference and the expected timeline for your specific payment method.
Yes — you can cancel some units and keep the rest, inside the 24-hour window.
If your order includes multiple units — for example, 8 dining chairs — you don't have to cancel the whole thing to drop a few. Here's how it works:
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Tell us which units, by line itemReference your order number and specify the quantity or item(s) to drop — e.g., "2 of the 8 dining chairs on order #1042."
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The remaining units proceed as orderedThe rest of your order continues to production and shipping on its original timeline, unaffected by the partial cancellation.
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You're refunded per unitThe canceled units are refunded at their per-unit price, plus a proportional share of tax; shipping is adjusted if it was calculated as a bundled rate.
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Not available after 24 hoursOnce the window closes, individual units in a multi-unit order are final sale along with the rest of the order — see Final Sale below.
A 48-hour window to change the specification without canceling anything.
Color, upholstery, or wood finish
Within 48 hours of your order confirmation, you can request a change to the upholstery color, fabric, or wood finish on any item, before your specification locks in for our production queue. Email us the order number and the new specification; we'll confirm the change and any price difference in writing before it's applied.
Specification is locked
Once 48 hours have passed, your color and material specification is locked and can no longer be changed, even though this is a separate window from the 24-hour cancellation right above. If you'd rather cancel than keep a locked specification, that's only possible inside the 24-hour cancellation window described earlier in this policy.
Every refund goes back the way it came, on a timeline that matches how you paid.
Once a cancellation is confirmed, refunds are processed to the original payment method within 10 business days. Here's how that plays out for each payment method we accept.
Cards, Apple Pay, Google Pay
Refunded directly to the card or wallet used at checkout within 10 business days of your cancellation being confirmed. Your bank's own posting time may add a few additional days once we've issued the refund.
Early cancellation of a Klarna plan
Cancel within the 24-hour window and we notify Klarna to close out your installment plan the same day — no further installments are charged.
Any installments you've already paid are refunded by Klarna to your original funding source, typically within Klarna's own 10-business-day window. For partial cancellations, Klarna recalculates your remaining installment amounts.
Trade & studio orders paid by invoice
For studio and trade orders invoiced and paid by ACH or wire transfer, refunds are returned to the same bank account within 10 business days for ACH, or up to 10 business days plus your bank's wire processing time.
We cover our own outgoing transfer fee; any receiving-bank or intermediary wire fees charged on your end are not something we can refund.
One quick question, used for feedback only — never to approve or deny your refund.
When you cancel, we'll ask you to pick a short reason code. This is entirely for our own product and process feedback. It has no bearing on whether your cancellation is accepted or how quickly your refund is processed — those are governed only by the windows and timelines stated in this policy.
Selecting "Other" never delays or complicates your cancellation — you're welcome to leave it blank or add a note. The reason code is optional context for us, not a condition of your refund.
One firm rule, and the one exception to it.
The General Rule
Once the 24-hour cancellation window closes, your order — in full, and unit by unit if it's a multi-unit order — is final sale. It cannot be canceled or returned for any reason, including a change of preference, a longer-than-expected lead time, or simply changing your mind, once production has begun.
The One Exception: Damage
Items that arrive damaged or defective are never subject to this final-sale rule. Those are handled under our Return & Refund Policy, regardless of how much time has passed since your order was placed.
This final-sale rule applies independently of the 48-hour modification window above: changing a specification within 48 hours does not reopen or extend the 24-hour cancellation window.
One address, whether it's the full order or a couple of units.
hello@oshun-studios.com
Include your order number, what you'd like canceled (all or specific units), and — if you'd like — a quick reason. We confirm scope and initiate your refund the same business day.
The rest of the terms that govern your order.
Twenty-four hours to change your mind, in full or in part.
No restocking fee, a reason code that's just for us, and a refund back the way you paid — that's the whole policy.
+1 (332) 877-4477 · hello@oshun-studios.com
Monday–Friday, 9:00 AM–5:00 PM ET
